Experian Contact Number: 0800 013 8888

Contact Experian for free by calling their freephone phone number 0800 013 8888 for customer service enquiries about your credit report and to dispute your score.

 

Customer services – 0800 013 8888

Contact Experian CreditExpert Customer Services for free by calling their freephone telephone number 0800 013 8888 for general enquiries about their credit check products, to query your personalised credit score and to dispute an item on your report. Additionally you can call their customer service team for technical support when using their online services, for example if you have forgotten important login details such as your username and password. You should also call this freephone number if you would like customer care support with their comparison products, such as mortgages, loans and credit cards. If this helpline is busy you can also call their local-rate contact number 0344 481 0800 which is free-to-call from mobiles if you have free inclusive minutes as part of your contract or tariff. Both of these phone numbers are open from 8am-7pm Monday-Friday and 8am-4pm Saturday.

 

ProtectMyID – 0344 481 0001

Phone Experian ProtectMyID by calling their dedicated contact number 0344 481 0001 for support with their identity theft prevention services and for customer care support in the event that someone has fraudulently accessed your accounts and has therefore damaged your credit score. If you have already been the victim of identity fraud you can call this team to get a personal advisor assigned to your case to rectify the fraudulent use of your accounts. ProtectMyID is not currently open to new customers so you will be unable to join this service, however you should still call this number if you have an existing subscription to their identity protection services.

 

ProtectMyID postal address

You can also write to the ProtectMyID division at Experian by using their official postal address which is provided below, where you can send documents relevant to an identity theft case such as bank statements and receipts.

Experian ProtectMyID,
PO BOX 9639,
Nottingham,
NG80 1AE,
United Kingdom.

 

AutoCheck – 0870 013 1696

Contact Experian AutoCheck by calling their UK phone number 0870 013 1696 for general enquiries about their comprehensive vehicle check services and for further information about what to do if a vehicle you were planning on purchasing has previously been written-off or stolen. You can also call this number to claim compensation from Experian if you have purchased a vehicle which came up as legal & legitimate when using their AutoCheck service and it was actually stolen or had outstanding finance owed to the original seller. Additionally you can call this number to get a refund if you are no longer planning on purchasing a particular car and therefore you do not have to check the previous history on the vehicle.

 

Write to AutoCheck

You can also contact Experian Autocheck by sending documents such as receipts if you are claiming compensation for an erroneous vehicle report and letters of general enquiry to their official postal address which is provided here:

AutoCheck Service Support,
The Sir John Peace Building,
Experian Way,
NG2 Business Park,
Nottingham,
NG80 1ZZ,
United Kingdom.

 

Complaints – 0344 481 8197

Contact Experian to lodge an official complaint by calling their dedicated telephone number 0344 481 8197 if an incorrect credit report has affected your borrowing capabilities in taking out a loan or mortgage. You should also phone this helpline if you have been affected by identity fraud whilst covered by their ProtectMyID service or if you received an incorrect vehicle report whilst using their AutoCheck package as it is suitable for all their departments. You can also complain to Experian by sending a letter of complaint to their dedicated postal address:

Complaints Department,
Customer Relations Team,
Experian,
PO BOX 8000,
Nottingham,
NG80 7WF,
United Kingdom.

If you feel that after a period of four weeks Experian have not resolved your complaint in a satisfactory manner you can escalate it to the Financial Ombudsman which will then independently review your case and offer a final resolution. You can contact this alternative dispute resolution body by calling their UK telephone number 0300 123 9123, by sending an email to their dedicated email address [email protected] and by sending a letter & documents relevant to your complaint to their postal address:

Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SR,
United Kingdom.

 

Business enquiries – 0115 941 0888

Contact Experian by calling their Nottingham office phone number 0115 941 0888 directly for business customer services if you subscribe to their financial credit check and market insight products. They also run a number of specialist marketing services for specific industries, including automotive and gaming, so please call this helpline for further information about these services. Additionally you can call this number to add a new nominated representative on your account, to update your firm’s financial details and to cancel your services. Alternatively you can email business customer services about your marketing requirements or credit report by filling out an online contact form on their dedicated website.

 

Business postal address

Contact Experian Business Customer Services by writing to their official postal address which is provided below, where you can send them receipts for credit score purposes and enquiries about their various marketing packages.

Experian Business Services,
The Sir John Peace Building,
Experian Way,
NG2 Business Park,
Nottingham,
NG80 1ZZ,
United Kingdom.

 

Important Experian contact numbers

Department Phone Number
Customer services 0800 013 8888 & 0344 481 0800
ProtectMyID 0344 481 0001
AutoCheck 0870 013 1696
Complaints 0344 481 8197
Business enquiries 0115 941 0888

 

Alternative Experian contact options

Experian offer a number of ways in which you can contact their customer service team without having to be sat on hold, which includes a vast array of email addresses, an official postal address and profiles on some of the most popular social media websites.

 

Experian Email Addresses

As Experian mostly focus on providing online credit reports for their customers it is unsurprising that they offer a number of email addresses which you can use to contact their customer services and get support for their business, identity theft prevention and AutoCheck packages.

Customer services
[email protected]
CreditMatcher
[email protected]
£2 Statutory Credit Report enquiries
[email protected]
ProtectMyID
[email protected]
AutoCheck
[email protected]

 

Write to Experian

Furthermore you can write to Experian’s Nottingham head office directly using their postal address below for general enquiries about their credit rating services and for feedback about your credit score.

Experian,
The Sir John Peace Building,
Experian Way,
NG2 Business Park,
Nottingham,
NG80 1ZZ,
United Kingdom.

 

Social media

Experian have official pages on some of the most popular global social media websites, where you can contact customer service advisors and view their promotional videos and posts, which may even include discounts on their services.

Check out their promotional posts on Facebook
www.facebook.com/ExperianUK
Send a tweet to their official Twitter page
twitter.com/ExperianExperts
Add them to your circle on Google+/dt>

plus.google.com/+experian
Watch their promotional videos on YouTube
www.youtube.com/user/CreditExpertUK
Check out their LinkedIn company profile page
www.linkedin.com/company/experian