Contact Primark using their head office phone number 0118 960 6300 to speak to a customer service advisor.
Primark Customer Services – 0118 960 6300
Contact Primark UK customer services by calling their Reading head office phone number 0118 960 6300. This is their main general enquiries helpline so if you want to check which products are sold at Primark, find out where your nearest store is or enquire about an incorrect payment to Primark you should phone 0118 960 6300. Furthermore you can also call this customer service helpline to arrange a return and refund for an item that you have purchased from Primark.
Although Primark do not specify opening times for their UK head office phone number, it is safe to assume it will be similar to their store opening times, therefore you should attempt to call 0118 960 6300 from 8am-8pm Monday-Saturday and 10:30am-5pm Sunday, however this helpline may be closed on bank holidays.
Calling Primark from a landline will cost you the same amount as calling all other local (01 & 02) phone numbers in the UK, therefore calling 0118 960 6300 will cost you a variable per-minute fee that depends on the time & day you are calling Primark on as well as a standard call access charge which is set by your landline provider. Calling Primark from a mobile will be free if you are using any free inclusive minutes that are part of your tariff or contract, however calls to 0118 960 6300 will usually cost more than the equivalent landline call to Primark if you do not use any free minutes. As ever, please check with your landline or mobile provider for full cost information specific to your contract.
Primark Gift Cards
Phone a Primark Gift Card advisor by calling their main customer service contact number 0118 960 6300. You can call this number to buy a Primark gift card, report a stolen gift card or to top up your gift card. Alternatively you can visit the official Primark gift card website https://www.primark.com/en/customer-service/gift-card to buy a gift card or check the balance on your Primark gift card.
Complain to Primark
Contact Primark to make a complaint by calling their Reading head office phone number 0118 960 6300. Customer service advisors on this helpline will assist you with making a complaint about a member of Primark staff or a product that you have purchased from them. Alternatively you can complain directly to the Primark store you wish to make a complaint about by using their official store webpage https://www.primark.com/en/our-stores. Furthermore if you would prefer to send Primark UK a letter of complaint then please use their official complaints postal address:
41 West Street,
If your Primark complaint is unresolved after following any of these steps you may escalate your complaint to an independent alternative dispute resolution (ADR) scheme. One of the largest ADR schemes which you can refer your Primark complaint to is the official European Union Online Dispute Resolution platform https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.
Alternative Ways to Contact Primark
Unlike many stores, Primark do not operate a large number of telephone helplines specific to each department which allows them to save on costs which helps keep their products at a remarkably low price, which is a good thing for everyone who shops there! In this section we examine some of the other ways you can contact Primark, such as by email, through their websites, by post and through their social media channels.
Contact Primark Online
If you would like to email Primark please fill out a detailed contact form on their official online contact webpage https://www.primark.com/en/customer-service/contact-us which you can use to ask about their service, their products or make a gift card enquiry. If you would like to see the products available at Primark or for online gift card services please examine our comprehensive list of Primark web pages to find the product or service which you require.
List of Primark UK Webpages
- Primark Homepage
- Primark Features Blog
- Primark Products
- Upload your look to Primania Fashion
- Primark Gift Cards
- Primark Customer Service FAQs
- Primark Stores
- Primark Careers
Write to Primark
If you would like to write a letter to Primark to send them feedback or to make a general enquiry please use their official postal address here:
41 West Street,
Primark Store Finder
Please use the official Primark store locator https://www.primark.com/en/our-stores to search for your nearest UK shop by entering your address or by choosing from a map of Primark’s stores. You can even use this service to find Primark shops in countries outside the UK as they operate in several European countries as well as the United States of America.
Primark Social Media
As one of the leading clothing retailers in the UK, Primark operate a number of official pages on some of the world’s most popular social media websites. Links to these dedicated Primark social media pages can be found below.
- Primark Facebook
- Primark Twitter
- Primark Google+
- Primark Instagram
- Primark Pinterest
- Primark YouTube