Contact the Virgin Media sales & customer service team by calling their freephone general enquiries number 0800 052 0422.
Virgin Media Customer Services – 0800 052 0422
Phone Virgin Media customer service advisors by calling their freephone helpline 0800 052 0422. This contact number will direct you to either the sales team or the customer services team, depending on which option you select during the call. You should call this number if you want to join Virgin Media (dial ‘1’ in the options), upgrade or add another Virgin Media package (option ‘2’), change your existing Virgin Media service (option ‘3’) or dial ‘4’ for general queries about your Virgin Media account or for troubleshooting advice.
Virgin Media Technical Support – 0345 454 1111
Contact the main Virgin Media troubleshooting customer care team by phone on their freephone number 0345 454 1111, or if you are a Virgin Media phone or mobile customer you can dial ‘15o‘. If you are an existing Virgin Media customer and you have a query about your broadband, phone or TV (including TiVo) package, or you are having a problem with your service then you should call this helpline. You can report service faults, report damage to Virgin Media infrastructure (such as wiring cabinets) and get troubleshooting advice if you lose your TV picture, or your picture freezes, on this number. You can also reschedule your Virgin Media engineer appointments by calling this helpline. Furthermore you can phone this helpline to make an initial complaint to Virgin Media – for further details on how to complain to Virgin Media see our dedicated complaints section further down this page.
0345 454 1111 also functions as the main account management helpline for Virgin media customers, so you can phone this number to upgrade your Virgin Media service, activate parental controls, report unwanted calls and cancel your Virgin Media broadband, TV or phone service (mobile phone customers should phone 0345 600 0789 to cancel their service). To get information about your Virgin Media package, or your current bill structure, you should also call this number.
This helpline is available to contact between 8am and midnight seven days a week, and is charged at the same rate as calls to other UK 01 or 02 local numbers. This rate is up to 12p per minute from UK landlines, and up to 45p per minute from mobiles – free minutes that are part of your inclusive minutes tariff will contribute to the cost of the call instead of this charge, please check with your mobile network provider for full details.
Virgin Media Mobile – 0345 600 0789
Phone the Virgin Media Mobile helpline on their local-rate contact number 0345 600 0789. Call customer service advisors on this number for general mobile enquiries, to report a lost or stolen phone and to keep your Virgin Media number when changing phones. If you want to upgrade your mobile phone or tariff then instead call Virgin Media for free on 0800 064 3820. These helplines are open seven days a week 8am-12 Midnight (may not include bank holidays).
Make a Bill Payment – 0800 064 3777
Contact Virgin Media to make a bill payment for your account by phone on their freephone billing helpline 0800 064 3777. As well as paying your bills, you can also call this number to check your account balance. This helpline is open 8am-Midnight seven days a week. 0800 numbers are free to call from all UK phones.
You can also make a bill payment online through the official Virgin Media ebilling portal, which can be found here: https://payments.virginmedia.com.
Moving Home – 0345 141 0111
Contact Virgin Media on their dedicated home move helpline 0345 141 0111 to transfer your Virgin Media account to a new address. Alternatively you can dial ‘150‘ then select option 5 if you are a Virgin Media mobile or phone customer. You may also be able to transfer your phone number if you are moving to a new address within the same telephone exchange area, please see our area code pages on this website for full area code catchment details. This is a UK local-rate phone line (12p per minute maximum from landlines, 45p per minute maximum from mobiles, check with your network provider for full details as free inclusive minutes will usually count toward the cost of the call).
You can also use the official Virgin Media Home Mover website http://store.virginmedia.com/movers.html to check eligibility for your move, to fill out your move details online, or for a live chat service with an online advisor.
Complain to Virgin Media – 0800 052 0422 or 0345 600 0789
Make a complaint to Virgin Media on their freephone customer service helpline 0800 052 0422 or phone their 0345 600 0789 contact number if you are a Virgin Mobile customer. It is quicker to resolve your complaint by phone, however if you would prefer to write to Virgin Media with your complaint, use this official complaints address:
PO Box 333,
Virgin Media will attempt to resolve your complaint at this initial stage however, if afterwards you feel that your complaint has not been dealt with, you can then escalate your complaint by requesting to speak to a senior manager. If after eight weeks you feel your complaint has still not been appropriately resolved you can contact the relevant ombudsman service for free* advice on how to escalate the complaint further. Please see the table below for ombudsman contact details.
TV, Broadband, Phone, or Mobile Complaints
Financial Services Complaints
|CISAS (Communications and Internet Services Adjudication Scheme),|
70 Fleet Street,
Phone: 0207 520 3827
Email: [email protected]
|The Financial Ombudsman Service,|
Phone: 0300 123 9123
Email: [email protected]
*Excludes cost of UK local-rate phone call.
Popular Phone Numbers for Virgin Media
|General Enquiries & Sales Customer Services||0800 052 0422|
|Troubleshooting & Account Services||0345 454 1111|
|Virgin Media Mobile||0345 600 0789|
|Make a Bill Payment||0800 064 3777|
|Moving Home||0345 141 0111|
Call Cost Information: 0800 numbers are freephone contact numbers, and are therefore free to call from all UK phones. 0345 numbers cost the same to call as UK local rate phone numbers (01 and 02 numbers). From most UK landlines this cost is 12p per minute, plus a call access charge. Calls from UK mobiles will cost up to 45p per minute, however free minutes that are included in your tariff, bundles or rewards package will normally contribute to the call cost, please check with your mobile network provider for full details on your tariff.
Alternative Virgin Media Contact Options
You can write to Virgin Media using their official general enquiries postal address which is provided here:
Virgin Media Limited,
Bartley Wood Business Park,
virginmedia.com is the official website for Virgin Media, and contains all their contact details, as well as the prices of new Virgin Media services and packages. Furthermore a live chat service with advisors is also available via the use of their website.
Virgin Media has an online presence on some of the world’s most popular social networking & video-sharing sites, links to these can be found here.